Who is logmein rescue

Built for better remote support. Tailor the experience Take control of how your customers experience remote desktop support with your company.

Flow With The Workflow Create the ecosystem that works for your business. How Rescue customers drive better business outcomes with Remote Support Rescue scales to deliver flexible, reliable remote support no matter how big your business is — or how fast it grows.

Trusted By:. Theo Koufalias Global Content Manager. With , users and counting to support, SNHU gets in and resolves issues fast. Rescue Products. Remote Device Support. LogMeIn Rescue is a remote support software solution used by tens of thousands of legitimate businesses, including 50 of the world's top telecom companies.

But as with email scams, legitimate products are not immune to people with nefarious intent. Use of this software or any of our products for nefarious or illegal purposes violates our terms and is immediate grounds for account termination. To protect consumers, we have increased proactive and reactive approaches, ranging from changes to our product and trial process to investigating and taking action on reports of improper use. However, we consider education equally important, so here are a few tips for consumers to avoid scammers:.

For those who have already granted access to their computer, it is important to be aware that the computer owner has ultimate control over the support process.

We are currently experiencing an unplanned outage for this product. View Service Status. It's the one annual expense I have that I am always happy to spend. In my industry, I tend to the needs of users inside the office and outside. LogMeIn Rescue seamlessly allows me to take over my users computer and address their needs wherever I happen to be.

Quite frankly, it is the most important software I use. Not only can I control the user's computer remotely, but the Rescue console also allows me to peak inside the file directory. This allows me to move and transfer files directly between our two computers. It's not cheap! There are alternatives that are significantly less expense, however, you get what you pay for.

Rescue is robust and the extra money spent is certainly worth it. Additionally, in order to acquire full control over the user's computer, there are a couple of steps that need to be explained to the user.

While most find these steps intuitive, some of my older clients find it difficult. Sometimes patience and familiarity with the Rescue commands are required to get your client on board with you. When deciding between products, I chose to go for the support software with the best user experience. I did not want the user on the other side of the connection to have to complete too many steps.

In my opinion, Rescue was the best option. Richard from Bottomline. Industry: Computer Software. Time Used: Less than 2 years. Overall this software has benefited us. It is well received by our customers and helps us get the job done quickly and efficiently. Once installed it is easy to use. It generates both emails with embedded links and session numbers to make access for customer easy.

It is robust and reliable and rarely encounters issues. I felt that it was a bit expensive compared to its competitors but thats not to say its not a decent piece of software.

Sometimes when you remote in to a customer and they share an RDP session, the mouse and keyboard can stop responding. This might not be LogMeIn but environmental so may not be related. Jed from Ames Free Library. Time Used: Less than 12 months. Good, could be better, and the support is lacking. Most of the time I can connect just fine, and the speed is alright.

There are a lot of options for delivering the connection info. There is good reporting, and the ability to capture screens, as long as we are working from the office, and strong APIs. The support is not so great. There are always long holds for phone support that almost always have to be escalated, which means a callback at a much later time. Email support is hour turnaround for every single email exchanged no matter the issue, and their answer is too often something ANYONE would have already tried.

Carman from CompuCom. Industry: Information Technology and Services.