Should your order include multiple items, they may arrive in separate packages and at different times based on availability. If you would like to cancel a backordered item, please contact us.
You can also find this date by checking your Order Status. Availability is subject to change due to additional vendor delays. If there are any further changes to your order, we will contact you immediately. A: You will not be charged for backordered items until they ship. If an item is cancelled from your order for any reason, you will be notified via email and your method of payment will not be charged for the cancelled item. A: Once an order is placed, we are unable to make changes, including updating your shipping address and upgrading your shipping method.
Q: My item will no longer arrive in time for my wedding or special event. What are my options? A: If you need to cancel your order, please contact our customer service team at support bhldn. BHLDN is unique among bridal retailers because many of our in-stock items ship just a few days after your order is placed.
Brides, you can shop our current collection of ready-to-ship gowns here. For additional shopping assistance, our expert stylists are at the ready! Additional details are available on the product page in the Fit Information tab. We also offer complimentary sizing assistance via our online styling service , to ensure you get the fit right the first time around. If you are unable to meet with our stylists for an appointment at one of our store locations, we recommend getting measured by a professional tailor and using our reference guides to best determine your size.
We recommend working with an experienced tailor who has a background in bridal wear. A: Select gowns are carefully crafted upon order. Learn more about our made-to-order gowns here. You can also contact a stylist via email for personalized advice on styling, sizing, accessorizing, and more. A: Yes, you need an appointment to try on wedding gowns. We also encourage you to make an appointment for bridesmaid shopping to ensure optimal service.
We recommend calling the store ahead of time if you are shopping for a bridal party of more than five people, as we will need to make extra accommodations for your appointment.
A: To schedule an appointment, visit the store page of the location where you wish to make an appointment. Our gown styles have limited availability, so if you have found a style that you love, we recommend booking an appointment at your earliest convenience. We suggest that you book at least 6 months prior to your event date. A: Once you schedule an in-store appointment, you will be assigned a stylist who will guide you through the gown selection process.
At your appointment, you'll receive one-on-one attention for 60 minutes in our private salon area. Your stylist will provide sizing advice, reserve requested samples when available , and help accessorize your wedding day look. A: We suggest that you bring your own neutral-hued or white undergarments.
You may also want to bring an elastic hairband if you plan to wear your hair up. A: Sample size availability varies by style and store location. Our most common sample sizes are 4, 14, and 22W available in stores that carry our Plus collection. During your appointment, your stylist will assist you with your measurements and provide sizing advice.
A: To avoid spills and maintain the integrity of the product, we ask that you not bring in outside beverages. However, we are happy to provide refreshments upon request! A: We have a hour cancellation policy. You will receive a reminder email 48 hours before your appointment.
You can reply to the email to confirm or cancel, or you may call the store directly. If we don't hear from you by 5 p. Please note most stores have a long wait list of brides hoping for an appointment. We appreciate the courtesy of confirming or cancelling as soon as possible.
Q: What are my options if appointments are fully booked and I want to try on wedding gowns? A: We recommend calling our stores to be added to a wait list. The store teams will call customers on the wait list as soon as an appointment slot opens. Each Gown Pop-Up is held from for one weekend only. Our most common sample sizes are 4, 14, and 22W. A: Yes, Gown Pop-Ups are by appointment only. Click here to see the full list of Pop-Up locations. Select "Book Now" at your preferred location to see the appointment calendar.
Our sample sales include wedding gowns and bridesmaid dresses that are slightly damaged due to the wear and tear of daily use in our shops. Sample sales are first-come, first-served in-store only events. All items are sold as-is and cannot be returned or exchanged.
A: Most gowns will be size 4 and 14, and most bridesmaid dresses will be size 4, 10, and Q: If I find something I love at a sample sale, but need a different size or color, can you order it for me?
A: Unfortunately, no. Sample sale products and prices are available in-store only during the hours specified. BHLDN cannot honor sample sale prices on any other orders or purchases. Unfortunately, we can't make changes to an order once it's placed. As soon as we receive your order, we start working on it right away. In limited circumstances, we may be able to cancel items if they have not shipped.
Please contact us for assistance. Once your order is placed, we start working on it right away. At this time, we are unable to delay or hold shipments. Items purchased in a store can only be returned to a store location. Please note that all items purchased online can still be returned via mail.
For information on online returns, reference How to Return. Frequently Asked Questions Is my store open? Are there any changes to store hours? What can I expect during my appointment? Faroe Islands DKK. Gibraltar GIP. Greenland DKK. Hungary Ft. Iceland kr. Isle of Man IMP. Jersey JEP. Liechtenstein CHF.
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